They’ll ask for certain personal information like your full name, date of birth, or address – information people can easily find online (for example, on Facebook). Once you verify the call was legitimate, you can start talking about what’s happening and why you’re being called.ĭuring these phone calls, the CRA officer needs to validate your identity – as much as you may be suspicious of who they are, they also need to confirm who you are. Hang up and call one of the following numbers to find out if the person who called you was from the CRA: Tell them you want to verify their identity before continuing your conversation and ask for their name, phone number, and office location. Make sure the caller is a CRA employee.There are a few things you can do to help make sure that it’s actually the CRA who is calling you: How can I make sure that it’s actually the CRA? The CRA has questions about the tax and benefit records or documents you sent.If the CRA does call you, the most common reasons include: The CRA typically only calls you after they’ve sent you written communications, such as a letter or a message in a secure CRA portal like My Account, My Business Account, or Represent a Client. Here’s what you should do to figure out if a call from the CRA is legitimate. Receiving a phone call like this can be upsetting, and it’s hard to tell if you’re being contacted by an actual government agency for legitimate reasons. Since 2014, millions of Canadians have been targeted by scam phone calls claiming to be from the Canada Revenue Agency (CRA) or another government agency, demanding money for unpaid taxes or they’ll issue a warrant for your arrest.